Privacy policy

At TRANSWOOD, our goal is to protect and safeguard the privacy of the information provided to us, always respecting the trust of our customers and the users of our website. We always comply with applicable national and European legislation on the Protection of Personal Data and have implemented a series of measures and procedures to ensure full compliance with the European Union’s new General Data Protection Regulation (GDPR) of the European Union. Please review this Privacy and Data Protection Policy. This Policy sets out the basis for our website’s processing of all personal data we collect from you or that you provide to us. We collect certain basic information when you visit our website, and we recognize the importance of keeping this information secure and informing you about how we intend to use it. Please review this Policy to learn more about how we collect, store, use, share, and protect the personal data and information we receive. Also, learn about your rights regarding this collection and processing, how you can exercise them, and, more generally, how you can contact us with any questions.

1. Principles Governing Data Processing
2. Lawfulness of Processing
   

    

3. Minors
   

    

4. Collection and Use of Personal Data
   

    

5. Transfer of Personal Data to Third Parties
   

    

6. Rights and How to Exercise Them
   

    

7. Links to Other Websites
   

    

8. Provision of Professional Services
9. Changes to the Personal Data Protection Policy
10. Contact
    

     

Principles Governing Data Processing

(a) Legality and transparency

All personal data we collect is processed lawfully and fairly, always in accordance with applicable law and in a manner that is transparent regarding the information we collect about you.

(b) Purpose limitation and data minimization

Transwood collects your personal data for specific, explicit, and legitimate purposes, and such data is not further processed in a manner incompatible with those purposes. Furthermore, only data that is relevant and necessary for the purpose for which it is processed is collected. In other words, the information and data you share with us will not be subject to further unlawful processing, unless there are reasons of public interest.

c) Accuracy

Your personal data is accurate and, when necessary, kept up to date. Transwood takes all reasonable measures to promptly delete or correct inaccurate personal data, either through the provided form or by contacting us directly via email, as detailed below.

(d) Limiting the storage period

Transwood retains your personal data only for as long as necessary for the purposes of processing it or to comply with an individual’s request, or until the data subject requests its deletion (and in any case, no longer than 1 year, unless we continue to retain it as required by applicable law).

(e) Data Integrity, Confidentiality, and Security

Transwood implements appropriate security policies and procedures to ensure that your personal data is processed in a manner that guarantees adequate security, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, through the use of appropriate technical and organizational measures. Despite Transwood’s best efforts, security cannot be absolutely guaranteed against all threats.

In the event of a personal data breach or loss, we have a specialized incident response team and a procedure for handling such incidents in order to remedy the breach as quickly as possible, minimize potential consequences, and comply with our legal obligations. We make every effort to ensure that access to your personal data is limited to those who need to know it. Individuals who have access to the data are required to maintain the confidentiality of that data. In the event of a breach of your personal data, we will notify you immediately by any appropriate means.

Lawfulness of Processing

For the processing of your personal data and information to be lawful, certain conditions must be met. Transwood, always in compliance with Greek and EU legislation, collects only the personal data that is necessary and essential, adhering to the above legal requirements, which are as follows:

a) Your consent: In order for us to process the data you provide to us, you must first give us your consent by accepting our website’s terms of use and this privacy policy, as well as the use of cookies. We may occasionally ask for your specific permission to process certain personal data, and we will only process your personal data in this manner if you agree to it. You may withdraw your consent at any time by completing the “Personal Data Management Request,” through which you may at any time request to withdraw your consent regarding the processing of certain personal data, as well as the export, correction, or deletion of your personal data held by us, or by contacting Transwood at info@transwood.gr. In general, you are not required to submit personal data to Transwood online, but we may ask you to provide certain personal data in order to receive additional information about our services and events. Transwood may also ask for your permission for certain uses of your personal data, and you may either consent to or decline these uses. If you accept the consent clause for specific services or communications, such as an electronic newsletter, you will have the option to unsubscribe from the relevant mailing list at any time. If you accept the consent clause for specific services or communications, such as an email newsletter, you will be able to unsubscribe from the relevant mailing list at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will endeavor to delete your data as soon as possible, although we may need some time and/or information before we can process your request.

b) Performance of a contract: This applies when the processing of your personal data is necessary to fulfill our obligations under a contract to which you are a party, or at your request prior to entering into a contract.

c) Legal obligation: This occurs when we are required to process your personal data in order to comply with a legal obligation, such as maintaining records for tax purposes or providing information to a public entity or law enforcement authority.

d) Legitimate interest: We may process data about you when we have a legitimate interest in carrying out a lawful activity in order to ensure the continuity of that activity, provided that this does not override your interests.

(e) Public interest: sometimes processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority

Minors

Transwood recognizes the importance of protecting children’s personal data, especially in an online environment. If the child providing consent to the processing of their personal data is 16 years of age or older, then the processing is lawful. If the child is under 16 years of age, such processing is lawful only if and to the extent that such consent is provided or authorized by the person who has parental responsibility for the child.

Collection and Use of Personal Data

4.1 What Data We Collect We collect your personal data only if you choose to provide it (for example, if you contact us via email or if you sign up as a subscriber for certain services). In some cases, you may have already provided your personal data to Transwood in the past. By registering and/or submitting your personal data to Transwood, you also consent to the use of this data in accordance with this Statement. Your personal data will not be used for any other purposes unless we obtain your permission, or unless such use is required or permitted by law or professional standards. For example, if you register on the Transwood website and provide information about your preferences, we will use that information to personalize your user experience. When you register or log in using a third-party single sign-on service, we may identify you as the same user regardless of the devices you use and personalize your user experience on any other Transwood websites you visit. If you send us your resume (CV) to apply online for a job at Transwood, we will use the information you provide to determine whether you are a good fit for Transwood’s current job openings. In some cases where you have registered. For example, if you register on the Transwood website and provide information about your preferences, we will use that information to personalize your user experience. When you register or log in using a third-party single sign-on service, we may identify you as the same user regardless of the devices you use and personalize your user experience on any other Transwood websites you visit. If you send us your resume (CV) to apply online for a job at Transwood, we will use the information you provide to determine whether you are a good fit for Transwood’s current job openings. In some cases where you have signed up for certain services, we may temporarily store your email address until we receive confirmation of the information you provided via email (i.e., by sending an email to the email address you provided during registration to confirm your registration request).

4.2 Automatic Collection of Personal Data In some cases, Transwood and its service providers use cookies and other technologies to automatically collect certain categories of data when you visit our website, as well as through any emails we may exchange. Collecting this data allows us to personalize your online experience, improve the performance, usability, and effectiveness of Transwood’s website, and evaluate the effectiveness of our marketing activities.

4.2.1 IP Addresses An IP address is a number assigned to your computer every time you access the Internet. It allows computers and network servers to identify and communicate with one another. The IP addresses from which visitors appear to originate may be logged for information technology security and system diagnostic purposes. This data may also be used in aggregate form to analyze website trends and performance.

4.2.2 Cookies Cookies may be placed on your computer or internet-enabled device each time you visit our website. This allows the website to recognize your computer or device and serve various purposes. A warning banner will appear on our website asking for your consent to the collection of cookies. If you do not give your consent, your computer or internet-enabled device will not be tracked for activities related to the promotion of services. A secondary type of cookie may be required to ensure necessary functionality. These cookies will not be blocked by using this banner. Your choice will be stored in a cookie and will remain valid for a period of 365 days. If you wish to revoke your choice, you can do so by deleting your browser’s cookies. Although most browsers automatically accept cookies, you can choose whether or not to accept cookies through your browser settings (an option often found in your browser’s Tools or Preferences menu). You can also delete cookies from your device at any time. However, please be aware that if you do not accept cookies. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of the features of our website, and some parts of our website may not function properly. Additional information regarding cookie management can be found in the “Help” section of your browser or on websites such as www.allaboutcookies.org. Other third-party tools and widgets may be used on our website to provide additional functionality. Using these tools or widgets may install a cookie on your device to make their service easier to use and to ensure that your activity is displayed correctly on our web pages. Cookies alone do not reveal your email address or identify you personally in any other way. In our analytical reports, we may collect identifying information, including IP addresses, but only to determine the number of unique visitors to our websites and the geographic origin of visitors, and not to identify individual visitors. By browsing our website and entering your login credentials to access areas reserved for registered users, you agree that we may place cookies on your computer or on your internet-enabled device.

4.2.2.1 Types of Cookies The main types of cookies that websites may use are described below

• • Session cookies

These are temporary cookies that remain in your device’s browser cookie file only for the duration of your visit and are deleted when you close your browser.

• • Persistent cookies

These remain in your device’s browser cookie file even after the browser is closed, sometimes for a year or longer (the exact duration depends on the lifetime of each cookie). Persistent cookies are used when the website operator may need to know who you are for more than one visit (e.g., to remember your username or your preferences regarding the website’s configuration).

• • First-party cookies

These are cookies that are installed in your browser and/or on your device’s hard drive by the website you are visiting. This involves assigning you a unique identifier to track your navigation on the website. Website administrators often use first-party cookies to manage visits and for identification purposes.

• • Third-party cookies

These are cookies used by third parties, such as social media platforms, to track your visits to the various websites on which they advertise. The website operator has no control over these third-party cookies.

4.2.2.2 Cookies from video service providers (Google, Vimeo, DailyMotion, etc.) These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service. If you disable these cookies, you may not be able to view the embedded videos on our website.

4.2.3 Google Analytics Transwood uses Google Analytics. More information on how Transwood uses Google Analytics. To provide website visitors with more options regarding how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information regarding the visit to the website should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

4.3 Social Media Applications and Widgets In addition, our website may host blogs, forums, crowdsourcing, and other applications or services (collectively referred to as “social media features”). The purpose of social media features is to facilitate the exchange of information and content. Any personal information you provide to any of Transwood’s social media features may be disclosed to other users of that social media feature (unless otherwise stated at the time of collection), over whom we may have limited or no control. The publication of third parties’ personal data (images, etc.) via the Transwood website is illegal unless prior consent has been obtained from the data subjects.

Transfer of Personal Data to Third Parties

We do not share personal data with third parties that are not affiliated with us, unless such sharing is necessary for our legitimate professional and business needs, in order to respond to your requests, and/or where required or permitted by law or professional standards. This includes the following third parties:

Third-party service providers: Where necessary, we will engage other companies and individuals to perform certain tasks that support our services on our behalf under data processing agreements. For example, we may provide personal data to partners to host our databases and applications, to provide data processing services, or to send you information you have requested, or to call centers for the purpose of providing support services or conducting interviews during market research projects. All Transwood partners are fully compliant with the General Data Protection Regulation (GDPR) and are contractually bound to adhere to it. Transwood shares personal data with them only when they meet our strict data processing and security standards. We disclose only the personal data necessary for them to provide their services.

Transfer of Business: In the event of a reorganization, restructuring, merger, sale, or other transfer of assets, we will transfer data, including personal data, to a reasonable extent, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will notify you when your personal data becomes subject to a different privacy policy.

Courts, judicial or regulatory authorities: Transwood may disclose personal data in order to respond to requests from courts, judicial, governmental, or law enforcement authorities, or where it is necessary and prudent to comply with applicable laws, court rulings, or orders from courts or judicial authorities.

Government Agencies: Transwood may disclose personal data in the event of audits by government agencies and authorities, such as audits related to data protection, security, and tax audits.

Transwood will not disclose the personal data you provide to us to any third parties for their own direct use for marketing purposes.

Rights and How to Exercise Them

If you have provided personal data to Transwood, you have the following rights:

Access: You have the right to access and download your personal data. Before we provide you with your personal data, we may ask you to provide proof of your identity and sufficient information about your transactions with us so that we can identify your personal data.

Correction: If the data we have about you is inaccurate, you can correct it by editing your profile, submitting a “Personal Data Management Request,” or alternatively, asking us to correct any inaccuracies in the data.

Right to Object and Restrict Processing: You have the right to object to our processing of your personal data if we no longer have the right to use it for any legitimate reason, or to request that its processing be restricted in certain cases, such as for reasons of data accuracy and legality.

Right to Data Portability: Upon your request, we will transfer your data to another data controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract

Right to erasure: You have the right to request the erasure of your data in certain circumstances, such as when it is no longer necessary for processing or has been stored in our records for a long period of time.

You can exercise the above rights by completing the “Personal Data Management Request” form, through which you may at any time request the export, correction, or deletion of your personal data held by us. You may also submit a request or exercise your rights as described above by contacting us at info@transwood.gr, and we will make every reasonable and practical effort to comply with your request, provided that it is consistent with applicable law and professional standards.

Links to Other Websites

The Transwood website may contain links to other websites for your convenience and information. These websites operate independently, and since they do not partner with Transwood, they are not under our control, and we are not responsible for any unlawful processing of your personal data. They may have their own privacy policies, which we encourage you to review if you visit any links to other websites, before disclosing any personal data.

Provision of Professional Services

Transwood collects personal data in the course of providing professional services—typically when providing services to individuals, employers, businesses with individual customers, and the public sector. Our relationships with clients are governed by letters of engagement and general terms of business, including the use of the personal data we collect. Transwood provides various types of services, and its role may not always be clear to data subjects. However, Transwood complies with its obligations under applicable Greek and European data protection laws, as in effect, and the applicable regulatory guidelines related to the processing of personal data.

Changes to the Personal Data Protection Policy

Transwood may periodically amend this Policy to ensure it complies with national and EU legislation and reflects our current privacy practices. Whenever we make changes, we will note the date of the amendment or revision at the bottom of this page, and we will notify you of the changes whenever necessary.

Contact

If you have any questions, comments, or complaints regarding our handling or protection of your personal data, or if you wish to modify your personal data or exercise any of your rights as a data subject, please contact us at info@transwood.gr

This policy has been revised and is effective as of January 7, 2026.